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Member Columns |
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Are You Ready to Reap the Benefits of Speech-Enabled
Technology?
By Sandy Morse,
Cascade Telecommunications
Have you ever asked yourself, “How did I
ever do business without cell phones or email?” They’re
definitely not something that we could live without
today. Well, there’s another technology that has
exploded into mainstream corporate America that will
make you ask the same question very soon.
The communications tool being referred to is
speech-enabled technology, also commonly known as voice
recognition. This technology has experienced significant
improvements during the last few years to the point
where many companies cannot survive without it.
Speech-enabled technology, in its simplest form, is a
solution that listens to human voices. The system then
recognizes the voice, translates commands from the
individual into a computer system, and responds based on
the information it has received. It has now become much
more than that and contains significant features aiding
companies in all types of industries. For example, users
of speech-enabled technology can tap into the following
capabilities in real-time – all based on the recognition
of someone’s voice.
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Auto-attendant answers, screens, and transfers calls
instantly
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Takes voice mail messages, automatically returning,
copying, or forwarding calls based on name
recognition
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Finds people with a follow-me feature at any
location
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Connects to anyone when a user identifies the person
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Voice activates users’ email systems enabling them
to:
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Listen, compose and send, and copy or forward
emails
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Create email replies to individuals or large
groups
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Send voice mail messages into user’s email
in-box
Speech-enabled technology has seen rapid growth and it’s
not expected to slow down any time soon. This growth is
being driven by a few distinct factors. One is the
mobile workforce with more and more people conducting
business on the road. Today, the average American
rush-hour driver wastes 51 hours sitting in traffic
annually. This is valuable time that could be used in a
more productive manner, like responding to email.
Second, many states throughout the country have or are
considering banning the use of handheld cell phones so
drivers can communicate “hands free.”
Previously, the technology used to be available and
affordable only to large enterprise corporations,
however, that has drastically changed. It has become a
very cost effective and valuable communication tool for
small to medium sized businesses.
Speech-enabled technology has become a real solution to
the way business professionals communicate and manage
their daily activities. Economic, legal, and competitive
factors have strongly influenced small to medium sized
companies to utilize this technology in order to stay
ahead in their market places and ensure the productivity
of their employees. They are seeing the value and
flexibility voice recognition can bring and will be
reaping its benefits well into the future.
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What's New |
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Cascade Telecommunications Offers
State-of-the-art Surveillance Systems
Cascade Telecommunications of Bend has teamed with MG
Security Systems, a supplier of digital video
recording and closed-circuit television
equipment, to provide small- to mid-sized
businesses with state-of-the-art digital video
surveillance systems. Cascade
Telecommunications, a locally owned and operated
company, can be reached at 388-5158.
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Prices Drop
for
Bend Chamber's 7-Night cruise to Mexico
Prices have dropped for the Bend Chamber's seven night
cruise to the Mexican Riviera with Princess
Cruises on the beautiful Diamond Princess from
February 10-17, 2007. We have blocked space on
the ship and with Alaska Airlines’ direct
flights from Redmond to Los Angeles for just
$335 round-trip. Enjoy Mazatlan, Cabo San Lucas
& Puerto Vallarta and all the fun the ship
offers. All unsold space will be released soon.
The deadline for signing-up is fast approaching,
so don’t delay. Call Betsy at CruiseOne
today, 541-385-0499.
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Cog Wild Bicycle Tours offers Gift Certificates
Cog Wild Bicycle Tours is offering gift certificates
for local mountain bike shuttles, half day &
full day tours and multi-day tours including the
Umpqua River Weekend Adventure. Your gift comes
wrapped and ready to be presented.
For more information and to purchase your gift
certificates please contact Cog Wild at 385-7002
or
info@cogwild.com.
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Holiday Magic
The second annual Holiday Magic winter musical
celebration will be held the evenings of
December 8 and 9, with a matinee at the Tower
Theatre. Presenting sponsors are SELCO Credit
Union and Tennant Development. The COCC Cascade
Chorale will again perform, with several
surprises along the way. Tickets sold out for
all performances last year, so watch the Tower
Theatre Web site for information:
www.towertheatre.org. Tickets are
$15 general admission. This is a fund-raising
event for Central Oregon Resources for
Independent Living.
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MBSEF Launches 16th Year of Masters Cross
Country Ski Program
On November 30, the Mt. Bachelor Sports Education
Foundation will launch the 16th year
of the Masters Cross Country Ski Program.
According to MBSEF Nordic Director Ben Husaby,
the all-encompassing Masters program is designed
for men and women over age 20 who are interested
in “becoming efficient skiers through expert
coaching, carefully designed progressions and
varied program options". Varied enrollment
options are available to fit a wide range of
ability levels and schedules. A full schedule is
available online at
www.mbsef.org or by calling 317-8202.
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Pot of Gold Gift Certificates Available
Deschutes County Mental Health Department's Rainbow
Clubhouse program is selling gift certificates
now for holiday presents. The certificates can
be redeemed at the Pot of Gold Thrift Store now
until the Christmas season is over. Gift
certificates can also be purchased (cash or
check) to benefit the local homeless shelter,
Bethlehem Inn. Citizens are asked to please
consider picking a tag off of Christmas gift
trees (found each season in local malls and
stores) this holiday. A Pot of Gold gift
certificate can then be purchased for the person
on the tag, enabling them to come in and buy
clothing. The Rainbow Clubhouse is designed to
create a restorative environment for adults who
have been socially and vocationally disabled by
mental illness.
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How
much space do you take up?
Margy Dieter’s anthropology class now knows. As part of
the EarthSmart Program, students at Marshall
High School in Bend did the math as they summed
up their individual eco-footprint. The analysis
calculated their personal impact on the planet
by measuring amount of waste created,
transportation used, housing and other items.
The program, provided by reSource, works with
students from a variety of grade levels
throughout the tri-county area teaching about
natural resources, energy and water consumption
and waste reduction. This year, reSource is
seeking to make over 7,000 student contacts
through forging more partnerships with local
businesses. Interested businesses and schools
should contact reSource for more information.
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Framing for
Food Drive
Bits & Pieces Custom Picture Framing is doing a Framing
for Food Drive from November 13 thru December 5.
During that time, customers can bring in a
non-perishable food item and receive $1 off
their framing order for every item they bring
in, up to half the value of their order! We
will have a container from NeighborImpact
(formerly COCAAN) and every item donated during
that time will go directly to them for the food
bank. It is a great opportunity for people to
get their Christmas projects frame and help the
hungry at the same time!
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Members on the M-O-V-E |
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PEOPLE
Several persons have joined the sales and
marketing staff of KOHD, Central Oregon’s new
ABC TV station. They are:
Samantha Maynard,
Sales and Marketing Coordinator;
Chris Coppage,
Sales Account Executive;
Karen Krueger, Producer/Director in the
Video Production department;
Lisa Kuhlmann,
Sales Account Executive; and
Wendy Soliz,
receptionist and administrative assistant.
Linda Fisher-Berlanga, VP,
is now a Residential Mortgage Loan officer with
Golf Savings Bank. She has more than 25 years of
experience in mortgage lending and continues
construction lending with Action Mortgage Group.
Two employees of Bank of the Cascades have been
promoted. They are: Debbie
Amerongen, Executive Vice President,
Marketing and Deposit Services; and
Julie Miller,
Executive Vice President and Central Oregon
regional manager.
Joshua Phillips, N.D.,
naturopathic physician at Healing Heart Natural
Health Center, has created a cleansing/detox
program now available in a group or individually
tailored format. This two-week process empowers
participants to take health into their own
hands. Information: 330-0334.
Matt Purvis has been named
marketing Vice President for Northwest Community
Credit Union. He will oversee all marketing
initiatives for the credit union’s 13 branches
in Oregon, including the Bend branch. He is a
fully-licensed securities agent.
Cindy Bennet has joined
Home Instead Senior Care as client care
coordinator. Home Instead provides in-home care
for seniors throughout Central Oregon.
Margaret Atchison, E.A.,
L.T.C., attended the eighth-annual conference on
Advanced Taxpayer Representation and IRS
Procedures, held in September by the American
Academy of Tax Practice in Las Vegas.
Heidi Byrnes has joined
BIG Real Estate Group. She has 15 years in the
interior design/building and sales field.
Bob Peabody has joined the
accounting and business consulting firm of Jones
& Roth in the firm’s Retirement Plan Services
Department. He has more than 10 years of
financial planning experience and 17 years in
business management. He will work out of the
company’s Eugene office.
Tracy Pinaire is the new office
administrator at Steele Associates Architects.
She will assist the various project teams and
aid with business development efforts. |
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Joni Gail Johns has
joined the Bend branch of Columbia River Bank as
Vice President and Operations officer. She has
more than 20 years of banking experience.
Joseph Gardepy has been
named assistant Vice President of LibertyBank’s
Bend North office. He has six years of banking
experience and has a bachelor’s degree from the
University of Minnesota.
Seth Newman is the Sortor Bushido Kai
Karate November Student of the Month. A great
example to adults and younger students alike,
Seth is 12 and is homeschooled in Bend.
Information:
www.SortorKarate.com.
Randy Hansell, program manager
at Earth Advantage, has been selected as a
faculty member of the U.S. Green Building
Council’s LEED for Homes program. Hansell will
continue to be a full-time employee with Earth
Advantage and will incorporate his LEED duties
into his daily work.
Randal Cline has been
named President of Marketing and Sales at Clear
Choice Health Plans. He will be responsible for
all aspects of marketing and sales operations
and will contribute to the formulation of
corporate strategy and planning. He has more
than 20 years of senior management experience in
health care.
BUSINESSES
LibertyBank, the
largest privately-held bank headquartered in
Oregon, announced record earnings of $3.1
million for the quarter ending Sept. 30. Total
assets as of Sept. 30 were $840 million, a 24
percent increase over the same quarter end of
last year.
Phillips Architecture & Planning,
Inc., has been recognized by Mountain
Living Magazine as one of the Top 100 Mountain
Architects for 2006 in the United States.
O’Keefe Insurance has
moved into a new location at 231 Scalehouse
Loop, Ste. 203. Their phone number remains the
same, 383-0921, and e-mail addresses are:
Patrick O’Keefe, Patrick@okeefeins.com or Cain
Credicott at
cain@okeefeins.com.
Home Instead Senior Care,
the world’s largest provider of non-medical home
care and companionship for seniors, has received
the “Outstanding Employer of Older Workers”
award from Experience Works, a national
non-profit organization. Home Instead has an
office in Bend.
Glass Symphony, a new art
glass gallery and studio, has opened in
NorthWest Crossing in Bend. The owners are Dan
MacLeod and Kate Horne. The shop sells glass
art, tiles, tableware and jewelry, and has a
working studio and art glass store.
Volcano Vineyards, a
micro-winery in downtown Bend, won a silver
medal at the 2006 World of Wine Competition for
its 2003 Merlot. The competition judged more
than 100 winds from 39 wineries and awarded
fewer from 30 medals. The vineyard’s tasting
room is located at 930 NW Brooks Street.
Information: 617-1102.
Touchmark Home Services
has received federal Medicare certification
after a voluntary, rigorous review. Offices are
located within Touchmark at Mount Bachelor
Village, 19800 SW Touchmark Way. Information:
312-7071.
Mid Oregon Credit Union
members donated $4,672 to the 2006 Tools for
Schools campaign, along with five barrels of
school supplies. Donations and supplies
collected in Bend, Redmond and Prineville were
directed specifically to those communities.
EVENTS
Awbrey Glen’s annual
“Rally for a Cure” golf fund-raiser for
the Susan G. Komen Breast Cancer Foundation
raised nearly $4,000 for the foundation, and an
additional donation of $500 was made by Brooks
Resources Corp.
ORGANIZATIONS
Xandra T. McKeown, Executive Vice President of
Commercial Banking for
West Coast Bank, has been named to the
High Desert Museum Board of Trustees. McKeown
has led West Coast Bank’s Commercial Banking
Group since 2000 and has served on several
non-profit boards.
The Central Oregon SMART reading program received a
$4,000 donation from Hap Taylor and Sons, Inc.
The gift will help bring the reading program to
more than 1,000 K-3rd grade school children in
Central Oregon.
The Bend Metro Park and Recreation District
recently won the National Gold Medal Award from
the National Recreation and Park Association for
cities with 50,000 to 100,000 population. Bend
won the inaugural golf medal award 40 years ago,
in 1966. |
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