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To submit a column of 400 words or less, contact Jeff
Nielson, 382-3221 or
jeff@bendchamber.org
Ground Rules for Strategic
Alliances
By Dianne Crampton, President ~ Tigers Success
Series
Can you visualize this? You are settling in for the
evening and put a movie into the DVD player. You
decided to make popcorn and have turned on the
stove, added the oil and popcorn to the pan when the
phone rings.
You turn the heat down and inadvertently take the lid
with you as you sprint into the adjoining room to
answer the phone. It’s an important contact you have
been waiting for all week. Little do you realize
that turning down the heat did not stop the popcorn
from reaching the popping point. The popcorn pops.
You are holding the lid.
This illustrates what it
is like to facilitate a group of people belonging to
different organizations with no formal bond other
than a common goal. Without pre-established ground
rules for resolving conflict or identifying common
values and boundaries, holding the “lid” is no
consolation when differences begin to pop.
Strategic Alliances are formed through cooperation.
The power structure is shared, and instead of a
top-down communication process decisions are
collaborative.. To build a solid foundation, it is
best to begin any collaborative process by
assembling the members, creating a vision, agreeing
on desired results, and building trust.
Trust building must
begin early on. It is nurtured by building
one-on-one relationships that rely on the integrity,
honesty and fairness of the people involved.
Therefore, disclosure of self-interests in relation
to the common goal is extremely important. Without
this, suspicions and perceptions of undue advantage
can surface. jeopardizing the process.
Other important ground rules to consider include the
following:
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Defining your common practices: Identifying common practices builds unified
procedures resulting in shared ownership.
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Disclosing your power base: In all relationships, it is important to realize
that power is always present and never equal.
Disclosing the power that exists and the power that
is sought from other members ensures that power is
used wisely and ethically.
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Disclosing values: By identifying each member’s values, group operative
values develop resulting in a foundation for making
decisions and solving problems. Identifying up front
those behaviors that support the majority value
structure and those behaviors that would disrupt
your process create the boundaries that allow your
group to function.
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Identifying loyalties: Foundational loyalties affect the decision process.
It is important to know how loyalties will affect
decisions.
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Establishing a grievance process:
Identify a process, put it in writing, and appoint
the necessary leaders to facilitate
misunderstandings and conflict. Make sure each
member has a copy and is committed to the
peacekeeping process.
Clear-cut ground rules as well as objectives build a
favorable social and political climate where members
witness cost-effective and efficient progress in
exchange for their efforts.
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Can you help me reduce my health insurance
premium
By Cain Credicott ~
National
Worksite Benefit Group
Redmond, OR
That is by far the most common question employers ask me, and
the answer I give most often is “probably.” First, you need to
refine the question to “Can you help me reduce my employee
benefit costs?” We tend to think of the different components of
a benefit package as independent from one another when in fact
they are all parts that make up a whole.
It is
important to start thinking not just about your benefit costs
but also about your benefit cost drivers. We all recognize that
health care costs are increasing, and most people seem to accept
this as something that is out of their control. The reality is
that there are some cost drivers that we can impact. If you
aren’t thinking about how you can adjust your benefit plans to
put downward pressure on cost drivers, you will inevitably be at
the mercy of the upward trending costs.
Utilization habits are one of the most significant cost drivers and
also the driver over which employers have the most control.
Benefit plans today need to have both incentives and disincentives
that encourage certain behavior. The average American today is
completely disengaged from the true cost of their health care.
Employers need to implement incentives, as well as education, to
encourage employees to take an active role in their benefits plan.
Most employers know what their benefit costs are, but
few know how those dollars are being spent. Many employers are
not reviewing claim data, and often those that are do not know
how to use the information to their advantage. There is often
a belief that you must have a self-funded medical plan to
receive claim data. It is true that self-funded plans generally
provide the most comprehensive data, but as a fully insured
group, data is often available.
Yes, you can reduce your benefit costs. Begin by
looking at your entire benefit plan. Every component has the
ability to impact the effectiveness of the plan as a whole.
Focus less on cost and more on cost drivers. Make sure your
plan is encouraging the right behavior and discouraging the
wrong behavior. Try to understand how your premium dollars are
being spent to provide care to your group. The solution is not
easy, but the problem is a long way from hopeless. Change
begins with a change in thinking.
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Travel: Have a professional help you save
time
By Bernie Reumann, Getaways Travel
With the explosion of the Internet in the
marketplace and the amount of information available at your
fingertips, the net result has been that a lot of employees are
spending 30 percent or more of their working hours on the
Internet and thus not being as productive for the employer as
one would like.
One area where employees, and even employers, are
spending a lot of hours of unproductive company time is in
booking travel arrangements online. How many companies can
afford to waste $50-$200 per hour or more on someone looking for
some flight information or hotel availability when the reality
is that the time spent on such an effort is counterproductive
since a phone call to a travel professional will inevitably
result in time and money saved?
What a travel professional can do in 5 to 10 minutes on
the phone will take an employee three to five time as long at
company expense and is able through experience to find what the
passenger needs quicker and at a lower cost. That wasted time
can certainly be put to better and more productive use. The net
result of booking travel online by employees translates into
thousand of dollars lost in productivity and hundreds of lost
hours of work. Every business thrives to run efficiently and
this is one area where you should look to the travel
professionals to help you out and save time and money.
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Tell us about your new product or service in 75 words or
less. Contact Jeff Nielson, 382-3221 or
jeff@bendchamber.org.
Photos are welcome.
Entrepreneurial
Committee
The Entrepreneurial Committee is coming up on a very exciting
month. The new topic of educational meetings for this quarter is
Public Relations and we’re going to start things off with a workshop
on writing press releases, featuring a panel of experts from print,
internet and television journalism. This workshop will be held at
8:00 a.m. on July 28 at COIC-Worksource Bend. Another new
development is in the Peer Feedback Workshops, which will now be
held at the Black Bear Diner every 2nd Friday of the
month. Join the group for this invaluable peer focus group session
on August 11 at 8:00 a.m. Lastly, the committee has just appointed
an Executive Board, Kristine Pareira of Sage Insurance, Kelli
Simonds of Bank of the Cascades, Nathan Fincham of New York Life and
Brian Sortor of Sortor Bushido Kai Karate. Watch the Chamber
calendar for this new committee’s exciting events!
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Brooks Resources donates more than $500,000
Brooks Resources Corp. has announced that it has made its first
contribution of this year to The North Rim Deschutes River Fund
at The Oregon Community Foundation to improve stream flow and
water quality in the Deschutes River Basin. The company donated
a percentage of the total North Rim home sale revenue for the
year, totaling $52,500. Last year, Brooks Resources donated more
than $500,000 to the fund.
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West Coast Bank moves
it Bend branch to new location
West Coast Bank (NASDAQ: WCBO) is scheduled to relocate
its Bend, Oregon branch to a new facility on July 24. The new
branch at 377 SW
Century Drive is located in front of the company’s mortgage
group, which has housed the branch since 2003.
Central Oregon District Manager Mark Beardsley said,
“The long-awaited new branch will better serve our clients with
a computer kiosk, satellite TV access to business news channels, free
consumer and business checking, ATM, night deposit,
remote-electronic deposit service for business customers and
safe deposit boxes. Product experts in trust, investments,
merchant bankcard, commercial lending, commercial real estate
and residential real estate are also on site."
For more information, visit the Company's web site at
www.wcb.com.
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The Bend Community
Center receives $1,000 donation
The Bend Community Center has received a $1,000 donation from
the Hooter Fund II of the Oregon Community Foundation to help
support its Feed The Hungry program. An average of 200 people
take part in the free Sunday meal offered by the center from 4-6
p.m. every Sunday, including holidays. Participants also receive
a sack lunch and a hot meal to go for Mondays. The center is a
501(c)3 nonprofit organization dedicated to community service,
education and cultural diversity. For more information and
volunteer opportunities,: 312-2069 or 1036 NE Fifth St., Bend,
97701.
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Umpqua Bank
releases Discover Local Music: Vol. 1 Sacramento to Seattle
Umpqua Bank, the largest independent community bank in the
Pacific Northwest and Northern California, will release the
first compilation album from its popular Discover Local Music
Project on July 11. The album, titled
Discover Local
Music: Vol. 1: Sacramento to Seattle,
is a diverse
mix of some of the West Coast’s best music, featuring songs by
independent artists including Ohmega Watts, Rye Hollow,
Stephanie Schneiderman and Hank Hirsh. The CDs are being sold
for $12 each in Umpqua’s 127 stores
throughout Oregon, Washington and California, including in
Central Oregon. In the coming weeks, the album will also be
available online at the iTunes music store for 99 cents per song
and at CDBaby.com for $14.
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Please submit information by the 10th of the month. Photos need
to be at least 300 dpi. Contact Jeff Nielson, 382-3221 or
jeff@bendchamber.org
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People
Mike Schmidt, President & CEO of the Bend Chamber, has
been elected as the first Chair of the Bend Metropolitan Planning
Organization (BMPO) Citizens Advisory Committee (CAC). This marks
the third transportation agency Mike has served on as either a Board
member of Co-Chair in his over 20 year involvement with
transportation planning. The CAC reports to the BMPO and is
responsible for advising them on policies, programs and project
priorities for the Metropolitan Planning area, which includes all of
Bend an a small portion of Deschutes County.
David Rosell has received a certificate in
retirement planning from the Wharton School at the University of
Pennsylvania and has been awarded the title of Retirement Planning
Specialist from Axa Equitable. Rosell owns Rosell Financial Group
and is on the board of directors of the Bend Chamber.
Diane Harrild has joined Umpqua Bank as
Commercial Deposit Relationship Manager. She previously worked for
13 years at Bank of the Cascades. Information:
dianeharrild@umpquabank.com.
Kristee Chick has been named Senior Vice
President and Manager of Commerecial Banking in Central Oregon for
Umpqua Bank. She works at the bank’s Osprey Point location.
Information: 312-4811.
Al Eastwood has earned the Certified
Commercial Investment Member designation. He is a broker at Coldwell
Banker Commercial, Morris Real Estate in Bend.
Darius Whitten, president of Whitten Design
advertising agency in Bend, recently received his CTM (Competent
Toastmaster) pin at a meeting at the Central Oregon Environmental
Center. He earned the pin by completing 10 speeches from the
Toastmasters Speech Manual.
Chad Koeller has joined NorthWest Crossing
Realty. He has 11 years of experience in real estate sales and most
recently was regional sales manager with John Wieland Homes.
Two new employees have joined David Evans and
Associates, Inc. They are Jon Burgi,
P.E., a civil engineer; and Crystal
Hutchins, who has joined the landscape architecture team.
Burgi has five years experience in water resources, public works and
general civil engineering. Hutchins has a love of the outdoors and
extensive experience in all facets of landscape design.
Lisa Johnson has joined Sublime Design Group
as marketing director to handle media and public relations. She owns
her own consultancy and has managed campaigns for a long list of
clients. She also co-launched Cascade Reader, a literary
publication.
Scott Steele, President of Steele Associates
Architects, recently participated in the fourth annual CEO
Conference for Architecture and Design & Construction Management
Firms in New York City at the Harvard Club.
The Bend accounting firm of Jones & Roth, P.C., has
named Phil Sutton the firm’s new
Director of Business Development. He has 30 years of marketing,
business development and business operations experience and
previously was the President of the Oregon Center for Applied
Science in Eugene.
Michelle Loftsgard is a new Sales Manager at
Mid Oregon Credit Union. She will be responsible for promoting and
ensuring a sales and service culture throughout the organization.
She previously worked at Umpqua Bank and at Columbia River Bank.
Michelle Shooks of the financial services
firm Edward Jones recently won the firm’s Triple Crown Award, which
recognizes brokers for outstanding performance.
Bend Fire Department Deputy Chief
Gary Marshall recently won the 2006 Golden Sparky
Award from Oregon State Fire Marshall Nancy Orr. The Golden Sparky
is the highest award given to fire service personnel by the State
Fire Marshall and honors outstanding achievement in fire prevention
and fire safety.
Connie Brooks and
Daymond Lowdell have joined Spectrum Building &
Restoration. Brooks is administrative assistant and has 13 years of
experience in office management and retail accounting. Lowdell is an
estimator. He has 10 years of experience in the construction
industry in labor and management.
Colleen Armer recently joined the local
office of the financial services firm Edward Jones, as a branch
office administrator. She has lived in Bend for 20 years.
Columbia River Bank has promoted two persons to Vice
President. They are A.J. Losoya,
former Assistant Vice President and Branch Manager of the Wall
Street branch; and Kim Luckman,
former Assistant Vice President and Branch Manager of the Third
Street and Revere Avenue Branch. Both will continue to manage their
respective branches.
Steve Shepherd of Smart Solutions is the
recipient of the 2006 President’s Award presented by the Advertising
Federation of Central Oregon.
Business For the seventh consecutive year,
Sunriver Resort has earned the
AAA Four Diamond designation as awarded by the American Automobile
Association. Sunriver Resort is one of only 12 lodging properties in
Oregon, and the lone one east of the Cascades, to receive the AAA
Four Diamond rating for 2006. The AAA designation is the most recent
honor to be bestowed on Sunriver Resort, which earlier this year was
named a “Gold Medal” resort by GOLF Magazine, one of the “Top 50 Ski
Resorts” by the readers of CondČ Nast Traveler, and one of the
country’s “Top 10 Getaways for Family Togetherness” by Family Travel
Forum.
Sortor Bushido Kai Karate congratulates Anna
Schmitt, the July Student of the Month. She is a professional
photographer and a college student studying general science and
chemistry. She also is the mother of three boys, two of whom take
karate as well. She will be tested for her yellow belt on July 8.
Information:
www.SortorKarate.com.
With the goal of increasing access to health care
services, PacificSource Health Plans
has donated $500 each to Big Brothers Big Sisters of Central
Oregon to sponsor “Bowl for Kids’ Sake” and to Healthy Beginnings to
sponsor the Grin and Bear It Family Fun Run. PacificSource’s Healthy
Communities Giving Program is designed to benefit nonprofit
organizations that serve the Oregon communities in which
PacificSource has members.
After conducting a request for proposal search,
Deschutes County has chosen
BestCare Treatment Services to
fulfill services for its Drug Court program. The approximate
contract amount will be $190,000.
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Bachelor Village Resort has implemented high-speed wireless
Internet access throughout its property, including guest rooms, the
pool and the convention center.
Umpqua Holdings Corporation, the parent company of
Umpqua Bank and Strand,
Atkinson, Williams & York, Inc., has completed the acquisition of
California-based Western Sierra Bancorp. The merger adds the former
Western Sierra Bancorp’s 31 Northern California branches to Umpqua
Bank.
BendBroadband’s
COTV-11 has launched “Cooking, Central Oregon Style” on Basic Cable
Channel 11. The program is hosted and produced by Donna Britt, a
nationally recognized broadcaster and published cookbook author.
Each episode will air three times a week.
Northwest Crossing, Bend’s largest mixed-use
community, has announced that Craftsman Homes will develop a
townhome project called “Compass Park townhomes” on NW Crossing
Drive.
Visuality, a design and print company, has
published the 2006 edition of Central Oregon’s Best Map, providing
the most up-to-date inventory of streets in Bend, Redmond and
Sunriver in full color. The map is designed and produced locally and
does not contain advertising. It is available at many convenient
area locations.
Martha Murray Design now offers interior
design services in addition to graphic design. It also has moved to
a new location in the Old Mill District. Information: 330-5899.
Smart Solutions launched an average of one
Web site every four days in 2005 and has increased that pace
dramatically this year. Information:
steve@smartz.com.
Ann Gates has purchased Coffee
News of Oregon. For information regarding advertising in
the publication, she can be reached at
ann@coffeenewsoforegon.com or 480-9676.
Organizations
United Way of Deschutes County
has added two new community partners,
Interfaith Volunteer Caregivers and El Programa de Ayuda.
Interfaith Volunteer Caregivers provides volunteers to help seniors
and persons living with disabilities whose needs are unmet due to
the absence of family, friends or funds. El Programa de Ayuda serves
the Latino community in Deschutes Coounty by facilitating
cross-cultural appreciation and understanding.
Awbrey Glen Golf Club recently hosted a
pro-member fund-raiser that raised more than $3,000 for the Central
Oregon Junior Golf Association. During the event, 10 local PGA golf
professionals and 40 members of Awbrey Glen Golf Club played a
scramble format golf tournament.
RE/MAX Equity Group Inc., with the help of
the 2006 Leadership Bend class,
raised $100,000 for Sparrow Clubs from their Central Oregon Wing
Ding Gala and Golf Classic.
The Family Access Network has received a commitment
from Brooks Resources for a
$143,000 corporate sponsorships, to be used to sponsor a FAN site
over the next five years at Bear Creek Elementary School.
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